Lindsay Callaway is our featured alumna for this edition of the NAU Business and Administration Alumni Career Insight Blog. Lindsay graduated from Northern Arizona University with a Bachelor of Business Administration (BBA) degree in May 2010. Since graduation, she has advanced her career at Penske Automotive Group, an international transportation services company that operates automotive and commercial truck dealerships that distribute commercial vehicles, diesel engines, gas engines, power systems and related parts.
Lindsay is currently the E-Commerce Manager of Penske Automotive Group, Arizona Market. In her role, Lindsay oversees their entire web presence for Arizona’s dealerships and related businesses which covers about 21 brands and 16 dealerships in addition to their collision center and rapid repair. She stated, “I am responsible for what our customers see on the websites, including the internal website maintenance. I’m also in charge of our online reputation and social media accounts, online/digital marketing, vendor analysis/performance, and our online inventory photo team. As well as managing a team of 10 employees.”
When asked which courses helped her prepare for her career, Lindsay mentioned that her BBA 305W Effective Business Communications course was a huge asset. She said, “being able to communicate effectively in a variety of platforms is important, especially when working with a large group.” She also mentioned BBA 480 Business Plan Development and added knowing strategic issues and operations of new and existing businesses inside and out to be helpful. “My emphasis was on small business while in school, and obviously now I am definitely not with a small business, but I feel I am able to apply what I learned in that course to the bigger picture now. In all honesty, I have a hard time remembering some of the specific courses, but overall I felt well prepared with my education to perform my job today.”
Lindsay believes the BBA program helped her feel qualified and confident. She said, “I didn’t expect job hunting to be so tough though. I definitely had some blows to my ego when I didn’t get return calls or interviews for jobs I felt I was perfect for. When I was first hired with Penske, it was an entry level position that didn’t actually require any degree. When I accepted the job, I knew I was going to a great company that supports and promotes from within so that was huge for me. However, I was disappointed I wasn’t hired into a ‘big girl job’ right out of school. I remember telling myself I’m going to show them what I’m capable of and advance quickly. Luckily I did and was able to earn my first promotion after just five months. I feel the program gave me the knowledge and resources to be a great employee and advance within an organization.”
Regarding conducting a job search, Lindsay mentioned the advice she received throughout school which was to start job hunting early on. She commented, “Unfortunately, I didn’t listen. I had a lot going on academically, personally, and work-wise that I truly couldn’t put the effort in while in school. I didn’t start job hunting until after I graduated. I searched the typical job search sites and would spend hours looking for jobs. I reached out to a couple long time family friends that were in the fields I was interested in to see if their companies were hiring and I cold called local companies I wanted to work for.” Ultimately, for Lindsay it came down to networking and getting the word out. She got her job through a friend who knew someone who had just put in a two-week notice. She contacted the company and was interviewed before the job was even posted online.
When asked about the difference between the corporate world and what she learned in school, she mentioned hands-on experience. She said, “Being put in situations and having to problem solve or work through them and not necessarily having the textbook scenario to do it. You can go through a lot of scenarios in classes, but I really didn’t feel that it prepared me for the real deal. I’ve found that I have to be insanely flexible professionally. Time management is key and prioritization is a daily occurrence. When I start my day at work, it rarely ends how I expect it to. I think school is very here is a task, complete it by the deadline while I found that in my professional world I need to have a lot of fluidity.”
Regarding interviewing, she makes the following suggestions:
- Take a deep breath and relax.
- Conduct research about the company.
- Research the company beyond just the basics.
- Prepare your own questions to ask the interviewer.
Regarding networking, Lindsay emphasizes, “Do it! Get started while in school and continue on throughout your career. Always have business cards ready.” In addition, Lindsay also attends conferences to keep her up to date in her industry. She also said, “You will meet a lot of people along the way and it’s helpful to have those networking connections. Treat everyone you meet with respect because you never know when you may be working together.” Congratulations Lindsay on your career success and on being our featured NAU Business & Administration alumna.
On behalf of the Department of Business and Administration, please join me in congratulating Jerri Hargrove for being selected as the Student of the Month for August 2016. Jerri was proudly nominated by Professor Jeff Blake, who has been a mentor to her during her time at NAU. Professor Blake said, “Jerri is an excellent student with a very positive attitude.”
After completing the summer term, Jerri will graduate with her Bachelor of Business Administration degree with an emphasis in Management. Jerri lives a busy life. In addition to taking two to three courses per semester, she also juggles her family life, and her many hobbies. Jerri is currently eight months pregnant with her second child and is moving across the country with her family to Charleston, South Carolina. Her many hobbies include arts and crafts, traveling, staying active, and being with her family. She is always up for new challenges. When discussing how Jerri manages her school and daily life, she said, “I really enjoy learning and see it as an opportunity and a privilege. Sounds corny, but it’s true. I find that I am able to perform well in online courses because I am self-driven and I am dedicated to learning something along the way, not just finishing.” She is an inspiration and many students can benefit by adopting her approach.
After graduation, Jerri plans to raise her children, explore their new surroundings in Charleston, and then return to the workforce. She has experience in the dental field as a hygienist, but may also use her degree to do something different in the dental industry such as managing her own office. It is clear that Jerri will be successful in whatever career path she chooses after graduation.
When asked what Jerri likes most about NAU, she says she enjoys the commitment of the professors to the students. Jerri said, “I enjoy when they take the time to get to know students in an online setting. It really brings the course and the college experience to life.” She also enjoys the flexibility of online courses. It allows her to continue her education while working and maintaining her family and social life.
Congratulations Jerri on being the Student of the Month for August 2016! #NAUSOTM #NAUBBASOTM
Barbara Atkinson is our featured alumna for this edition of the NAU B & A Alumni Career Insights blog. Barbara graduated from NAU-Extended Campuses with a Bachelor of Business Administration (BBA) degree. In her own words, following is Barbara’s career story and insights.
I am currently employed as a contractor “Business Analyst” for an Arizona municipality. I left the information technology field in 2004, when my youngest child, then age 19, moved away from home. I left as a Senior Manager and Enterprise Oracle Database Administrator managing database administrators in 6 data centers in 5 countries. I could not be promoted above Senior Manager because I didn’t have an undergraduate degree. That added significant pain to the excessive unpaid overtime.
When my youngest moved away from home, I didn’t need to make that kind of money anymore, and I wanted a life, so I left. Flash forward to 2008. I had been working in alternative asset investments, which was an education into the bowels of finance and economics that you can’t get in any school. When the Lehman Brothers bankruptcy brought economic activity to a screeching halt, my business dissolved. Plan B was to return to IT, but the rules had changed.
In 2006 when I needed a paycheck, I had a well-paying consulting job in 11 days. In 2008, in 6 months of submitting resumes, I only had 2 telephone interviews. In both interviews, the interviewer said that my experience was exceptional; however, without at least an undergraduate degree I couldn’t be considered. So now I have an undergraduate degree in business administration from NAU. Although I had been out of the IT arena for more than a decade, armed with my undergrad I was able to secure a well-paying consulting position.
My formal title is Lead Business Systems Analyst. I was originally brought on board to facilitate resolution of a very poorly implemented mission critical system. It didn’t take long to realize that the project I was brought on to complete would be completed in a fraction of my contracted time. More projects were added to my workload, and I am typically quite busy with a wide array of tasks that exercise my knowledge and skill sets well. My current workload encompasses a procurement system, a customer service delivery system, business intelligence implementation, and organizational process improvement.
I don’t really have typical days. Today I am working on completing the business requirements and design for an enterprise-wide procurement analytics cube. This will allow users to analyze spend against contract, spend by product category by department by vendor to potentially consolidate vendors, identify vendors with contracts with multiple departments so contracts can be consolidated for optimized pricing, and identify vendor names with multiple vendor numbers for cleanup.
Most days have meetings of some kind. Today there was a meeting with the core IT group to resolve production deployment process problems. Tomorrow morning I’ll be facilitating a meeting between users and developers that uses constructs of the Rapid Application Development (RAD) model that was prevalent in the 1970s and 1980s. I was able to get buy-in from stakeholders that this would be a worthwhile exercise. As the facilitator, I will document the changes and the change priority agreed upon by the developers and the users. I expect the exercise to be very successful.
There is somewhat of an expectation that I will apply for a permanent employment opportunity that is being created. Should I receive an offer for permanent employment, I will have to get an MBA to move up. The thought of going back to school again kind of makes me want to cry, but the municipality footing the bill helps ease the pain. If I do return to school to pursue my MBA, I hope that I can do so at NAU.
Regarding insights about resume writing, it is important to match verbiage and keywords in job requirements. Most employers, including contracting agencies, retrieve stored resumes using keywords. In the technical arena, most recruiters, whether they are in-house or agencies, don’t understand technology and technical skills. When they select a resume to be forwarded to a hiring manager, they do so based on the resume skills and experience matching the skills and experience in the job requirement.
When I begin a job search, I always like to interview for a few positions I would likely never accept. This takes the pressure off me while I re-sharpen my interviewing skills so when I do interview for a job I do want, the interview is relatively flawless. It’s also important to remember that an interview goes both ways.
Congratulations Barbara on earning your BBA degree, your career success and on being our featured NAU B & A alumna.
Snap a picture of yourself celebrating July 4th and post it on our Facebook page or Twitter to enter the Department of Business and Administration’s July 4th Picture Challenge!
We encourage people that take part in the challenge to post the most creative picture of what reminds them of this special day, but it must include themselves in the picture in some way.
Examples could be selfies with fireworks, pets, military, etc. The photo with the most likes, comments or shares will be the winner of this contest. Be sure to tag your photo with #July4thPicChallenge!
The winner’s picture will be posted on the Department of Business and Administration’s homepage banner on Facebook and Twitter for a week starting from Sunday, 7/10 through Sunday, 7/17.
#BBAJuly4thPic; #BAJuly4thPic; #BBAFourthofJuly #BAFourthofJuly #BBAJuly4thSelfie; #BAJuly4thSelfie; #July4th #FourthofJuly #July4thSelfie #July4thPic #Fireworks #NAU #NAUBBA #NAUBA
Adam Wong is our featured alumnus for this edition of the NAU Business & Administration Alumni Career Insights Blog. Adam graduated from Northern Arizona University with a Bachelor of Business Administration (BBA) degree in Spring 2011. Since graduation, he has advanced his career at TTI Success Insights (TTISI), an organization that researches and applies social and brain science to create a customized suite of behavioral assessments that help organization hire, develop, and retain top talent.
Adam is currently the Vice President of TTISI. In his role, Adam leads the areas of sales, training, customer service, and new products. He “spearheads efforts to further improve TTISI’s technology, which is known for consistently staying ahead of the marketplace, while creating the world’s best science-based assessments and technology.”
When asked which courses helped him prepare for his career, Adam mentioned that all of his BBA courses contributed to his education and preparedness for his career. Three courses did stand out to him, and they were:
- BBA 490c, Strategic Management with Professor Jim Latham
- “I don’t remember the exact course number…[but it was] a course with Dr. Miller-Leister, which I had to present on a topic of my choice. I’ll never forget she gave me 124 out of 125 possible points!”
- BBA 450, Leadership with Professor Stewart Segall
When asked how the BBA program prepared him for his current job, Adam believes the program gave him a general level of comfort and knowledge regarding everyday business terms and applications. “The amount of group work and presenting really helped me prepare for ‘the real world’”. When asked to compare the corporate world to what he learned in school, Adam mentioned, “it’s like comparing night and day.”
Regarding conducting a job search, Adam mentions that he strategically leveraged his internship to reach his current position. With determination and hard work, he sought to leave no doubt in the minds of the organization that he was the right person to hire.
Regarding interviewing, he mentions the following points: “Research the company you’re interviewing with and be able to intelligently speak about the position. Listen extremely well to the questions the interviewer asks, and make sure to answer the question. This sounds obvious, but many people are so nervous that they continue to talk, talk and talk without ever truly answering the interviewer’s question. Lastly, dress accordingly and arrive a few minutes early.”
Regarding networking, Adam emphasizes, “Do it! It’s much easier to get a job when you have an internal advocate. Aside from just networking, TAKE ADVANTAGE OF EVERY OPPORTUNITY. You never know where an opportunity will take you!” Congratulations Adam on your career success and on being our featured NAU Business & Administration alumnus.
Maday Villa is our featured alumna for this edition of the NAU B & A Alumni Career Insights blog. Maday graduated from NAU-Extended Campuses in Phoenix with a Bachelor of Business Administration (BBA) degree in Fall 2012. Since graduation, she has advanced in her career at Londen Insurance Group, Inc., a life insurance holding company that offers final expense and Medicare insurance products.
Maday is currently the Assistant Vice President of Marketing Operations. In her role, Maday is responsible for managing the implementation of improvement initiatives in marketing, developing managers and future leaders within the marketing area, overseeing portions of the distribution channel and supervising the Spanish language business division.
When asked which courses helped her prepare for her career, Maday highlighted the following four courses:
- BBA 305W Effective Business Communications. Not only did I learn the value of oral and written professional communication, but also how to listen effectively.
- BBA 360 Teams and Project Management. I learned how to work well with a variety of people – those with different personalities, goals, study habits, etc.
- BBA 497 Independent Study. In this course, my eyes were opened to a comprehensive overview of a corporation, its components and how it operates.
- BBA 490C Strategic Management. In addition to learning about strategic business decisions, I realized that there were a lot of things that I didn’t know and that was okay because I was going to learn them.
When asked what advice she would offer someone who just graduated and is starting a job search, Maday said, “Don’t wait for a career opportunity to present itself, create that opportunity and then make sure that your social interactions (what you post on Facebook, Twitter, Instagram, LinkedIn, etc.) are appropriate. Employers do look at social media – no happy hour photos!”
Regarding conducting a job search, she emphasized the importance of keeping your resume honest, updated and easy to read. Make sure your resume has something that draws the reader in and sets you apart from all the other applicants. Also, your resume should be free of typos and run-on sentences. Have several people proofread it and list all of your relevant experience including any volunteer work or experience in academic clubs.
Regarding interviewing, she stressed arriving a few minutes early for your interview. Also, know that your appearance matters – dress well, you should look professional, clean, and polished. Lastly, be prepared! Do your research and learn about the company and the position you are applying for. Read about the company’s mission and values to make sure they are aligned with your own values.
Maday concluded the discussion by stating, “Primarily the BBA program helped me build my confidence and become a more well-rounded individual.” Congratulations Maday on your career success and on being our featured NAU B & A alumna.
Students, Are you interested in social media? If so, consider working with NAU Extended Campuses’ Department of Business and Administration as part of a 3 credit BBA 497 independent study project. The Department of Business and Administration is looking for students with a basic understanding of the digital media landscape for the Summer 2016 and Fall 2016 terms. This is an online opportunity so you may work from any location e.g., Yuma, Phoenix, Tucson, Flagstaff, out of state, etc.
Erika Peña, a BBA student with an emphasis in marketing, is working as the Department of Business and Administration’s current social media super-student this term. She is doing excellent work!
- Monitor and post content on social networks (Facebook, Twitter, LinkedIn, Instagram, etc.), blog posts (WordPress) and forums using Hootsuite social media scheduling software
- Identify and implement creative and impactful social media projects
- Promote NAU’s Department of Business and Administration using social networks and outreach strategies
- Learn website and social media optimization techniques
This opportunity is a great way to learn how to effectively use social media in an organizational environment and an excellent addition to any resume. Contact Dr. Paige Leister at Paige.Miller-Leister@nau.edu to find out how you can learn more about social media, improve your career opportunities with this practical experience, and earn 3 credits.
Maurica Rozan was named the Department of Business & Administration’s March
2016 Student of the Month. Maurica was proudly nominated by her fellow student Veronica Villasenor.
Veronica stated, “Maurica is a hard worker and a leader in our classes. She is always ready to learn and as classmates, we feed off her energy. I can personally attest that Maurica has been a role model for me during my journey here at NAU.”
Maurica is a senior who is pursuing a Bachelor of Business Administration degree with an emphasis in Management. She is striving to graduate early in December 2016.
In addition to being a full-time student, Maurica works 50 hours a week. Apart from her busy schedule, she just bought a house and is planning for her wedding. Congratulations! She likes to spend time with her fiance and friends every opportunity she gets when she is not wedding planning, working, going to school, or doing homework. She likes simple gatherings where they always have a good time laughing.
Regarding her career plans after graduation, she stated, “I would like to move up in the company where I currently work. Once I get more experience, I really want to open my own company. I have a few different options in mind; I want to do the business aspects of running a business.” When asked what her secret to success is, she said, “I think my secret to success is hard work and dedication. When I first started, I was not sure about my degree so I wasn’t enjoying school. Now that I have picked a major that I am interested in and understand it, it has kept me driven.” Maurica also advises students to pick a major they understand and find interesting to be successful and happy.
Congratulations Maurica Rozan on being selected as the March 2016 Student of the Month! Well done. #NAUBBASOTM #NAUSOTM
We are looking for NAU BBA alumni who are interested in sharing their career experiences in a featured blog series. This blog highlights NAU BBA graduates and their accomplishments and is shared on all of the NAU Department of Business & Administration social media sites. It is a great way to share with current BBA students your career successes, experiences and insights. Your experiences may help other students identify their career paths.
Consider the following: How has your NAU BBA degree helped you start or advance your career? Which courses helped you prepare for a career in your field? Did you complete an internship and how was it useful in your career? How did you get into your field and into your position? Any professional associations that are particularly useful? Which trade journals do you read? Where did you look for jobs in this field? What advice would you offer someone just entering the field?
Comment here on Facebook or Twitter, send me a message in LinkedIn, reply in the NAU BBA Network LinkedIn group or email me directly at Paige.Miller-Leister@nau.edu with your story. As a NAU BBA alumni, share your success and help others too! #NAUBBA #nau #career #work #future #imalumberjack
Erika Peña was named the Department of Business & Administration’s February 2016 Student of the Month. Erika was proudly nominated by NAU’s Phi Beta Lambda (PBL) business club President, Mark Creech.
Erika is responsible for marketing and recruiting for PBL. Creech stated, “Whether maintaining the club’s website or Facebook page, she is determined to leave a lasting and positive impression. She brings a high degree of creative energy, dedication, and professional demeanor. In addition, the traits I admire most about Erika are her ability to suppress her natural shyness and her positive can-do attitude.”
Erika is planning to graduate in December 2016 with her Bachelor of Business Administration (BBA) degree with an emphasis in Marketing. Regarding her career plans after graduation she stated, “I would like to go into marketing, specifically advertising. Lately I have been looking into the new MBA program.” When asked what her secret to success is she stated, “I think that being patient, taking things step by step, and keeping a positive mind and attitude can help achieve great things.”
Congratulations Erika Peña on being selected as the February 2016 Student of the Month! Well done. #NAUBBASOTM #NAUSOTM